FAQ

All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of ONIX Pickleball to determine if the product has been used.

• New paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.)
• Bags must be returned in the original polybag and have all tags still on and show no signs of use
• Eyewear must be returned in original packaging with no signs of wear
• Balls must be in the original containers and unopened
• Other accessories must arrive back in the original packaging, unopened

To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.

• To return a product, Phone: 1-866-467-8973

Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.

If you have purchased ONIX Products from an authorized dealer in the USA and would like to return the item it should be returned where the item was originally purchased and the transaction occurred. 

For return of purchases made directly at onixpickleball.com for your own private use as a consumer you may return the product within thirty (30) calendar days after the date of receipt of the delivery provided you correctly follow the instructions on the return form provided with your shipment.

Once we have received and validated your returned items, we will confirm it to you by mail. A refund will be processed by and issued to your original method of payment.

LIMITED WARRANTY

ONIX Pickleball performance and intermediate paddles are guaranteed against workmanship and manufacturer defects for the one year of the date of purchase (must have a copy of the original receipt). The warranty is not transferable and only applies to original owner.

RECREATIONAL PADDLES

ONIX Recreational paddles are warranted against workmanship and manufacturer defects for 90 days from date of purchase (must have copy of original receipt).  The warranty is not transferable and only applies to original owner.

PICKLEBALL BALLS

Due to the violent nature of the sport of pickleball, pickleball balls are not covered under a product warranty.

ACCESSORY ITEMS

ONIX accessory items are covered by a 90 day limited warrant for defects against workmanship and defects from the original date of purchase (must have a copy of original receipt).

Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.

To process a warranty claim for ONIX Pickleball equipment, complete the contact form on the Warranties and Registration page. If you're experiencing difficulties accessing the link, please email warranty@escaladesports.com to submit your warranty claim.

ONIX Pickleball offers free shipping on all orders over $40.

No, ONIX Pickleball only ships throughout the United States.